Business Chain Management

Business Chain is a collaborative philosophy developed by Nigel Johnson, co-founder of Reclipse Group. Using our integrated Business Chain methodology we consider all of the elements of a company's operations in the way we approach solutions development and implementation – from your supplier's suppliers to your customer's customers including all of the change management, backbone technology, and processes supporting it.

Holistic Elements of Integrated Business Chains

Design Product/Service
Marketing/Sales

Physical Activites

  • Logistics/Distribution
  • Manufacturing
  • Sustainability
  • Service Operations
  • Sourcing
  • Reverse Logistics

Enabling Technologies

  • ERP/MRP/WMS/CRM
  • SaaS/Cloud Computing
  • Business Intelligence
  • Demand Planning
  • Supply Chain Visibility

Business Processes

  • Operations/S&OP
  • Marketing/Sales
  • Legal & Compliance
  • Quality/Customer Services
  • Partnerships/Outsourcing

Financial & Customer

  • Internal Metrics
  • External Metrics
  • Customer Service
  • Service Provider Collaboration

Organizational
Capability

Change Management

Skills Development

Communication

People